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Becoming a trusted leader – The Concluding Part

In my fourth blog in this series I published a few days ago, I talked about a) Grow yourself, get better b) Confront Reality, and c) Clarify Expectations. Here is the concluding part with four more behaviors.

Behavior #10: Practice Accountability

“People who lead know a secret: they can’t trust themselves.” It is when you think you are untouchable that you learn how quickly you can be touched by poor choices. For this reason, you must practice accountability.

Based on the principles of accountability, responsibility, stewardship, and ownership, here are things to do:

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  1. Hold yourself and others accountable.
  2. Take responsibility for results.
  3. Be clear on how you’ll communicate how you’re doing—and how others are doing.

What not to do:

  1. Avoid or shirk responsibility.
  2. Blame others or point fingers when things go wrong.
  3. Not take responsibility, to not own up, but rather to say, “It’s not my fault.”

Behavior #11: Listen

Everyone knows the benefits of listening. It brings loyalty, respect, relationships, ideas, and help. But for most leaders, it doesn’t come naturally. The common barriers to listening are Overvaluing talking, Lacking focus, and Stereotyping others.

Based on the principles of understanding, respect, and mutual benefit, here are some ways to listen better:

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  1. Listen before you speak.
  2. Listen with your ears—and your eyes and heart. Understand. Diagnose.
  3. Find out what is important to the people you’re working with. 
  4. Give undivided attention to the speaker.
  5. Ask follow-up questions that show care.

What not to do:

  1. Interrupt.
  2. Change subject.
  3. Assume you know what matters most to others.
  4. Assume you have all the answers—or all the questions.
  5. Speak first and listen last—or not to listen at all.

 Behavior #12: Keep Commitments

Everyone knows the benefits of listening. It brings loyalty, respect, relationships, ideas, and help. But for most leaders, it doesn’t come naturally. The common barriers to listening are Overvaluing talking, Lacking focus, and Stereotyping others.

Based on the principles of understanding, respect, and mutual benefit, here are some ways to keep commitments:

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  1. Say what you’re going to do.
  2. Then do what you say you’re going to do.
  3. Make commitments carefully and keep them.
  4. Make keeping commitments the symbol of your honor.

What not to do:

  1. Break confidences.
  2. Attempt to “PR” your way out of a broken commitment.
  3. Break commitments or violate promises.

Behavior #13: Extend Trust

Have a fundamental belief that most people are capable of being trusted, want to be trusted, don’t have many people around them who trust them, and will flourish when trust is extended to them.

Based on the principles of empowerment and reciprocity, here are some ways to extend trust:

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  1. Demonstrate a propensity to trust.
  2. Extend trust abundantly to those who have earned your trust.
  3. Extend conditionally to those who are earning your trust.
  4. Learn how to appropriately extend trust to others based on the situation, risk, and credibility (character and competence) of the people involved.

What not to do:

  1. Withhold trust when there is risk involved.

Conclusion

In all, the 5-part blog series covered 13 behaviors for becoming a trusted leader. Here is the recap:

1.    Talk Straight: Be honest. Tell the truth. Let people know where you stand.

2.    Demonstrate Respect: Care for others and show it. Treat everyone with respect, especially those who can’t do anything for you.

3.    Create Transparency: Tell the truth, be real, genuine, open and authentic.

4.    Make things right when you’re wrong: Admit when you’re wrong, apologize quickly, show humility, don’t let pride get in the way of doing the right thing.

5.    Show Loyalty: Give credit to others, speak about people as if they’re present and represent others who aren’t there.

6.    Deliver Results: Establish a track record of getting the right things done. Make things happen, on-time and within budget.

7.    Grow yourself, Get Better: Continuously improve. Increase your capabilities. Be a constant learner. Don’t consider yourself above feedback.

8.    Confront Reality: Tackle all issues head-on, even the “undiscussables.” Address the tough stuff directly. Confront the reality, not the person.

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9.    Clarify Expectations: Disclose, reveal and validate expectations. Don’t assume they’re clear or shared. Renegotiate if needed/possible.

10. Practice Accountability: Hold yourself accountable first, others second. Take responsibility. Be clear on how you’ll communicate how you’re doing and how others are doing. Don’t blame.

11. Listen: Listen before speaking. Understand, diagnose, listen with ears, eyes and heart.

12. Keep Commitments: Say what you’ll do, then do it. Make commitments carefully and keep them at all costs. Don’t break confidences.

13. Extend Trust: Extend trust abundantly to those who’ve earned it, conditionally to those who are still earning it.

I hope you found these valuable. Wish you a happy journey towards becoming a trusted leader. You can do it!

For more information on related topics or help you may need, please visit quantumvisionconsulting.com or contact me at support@quantumvisionconsulting.com

#leadership #leadershipdevelopment #leadershipgrowth #success #trust #team #teamsuccess #personalgrowth #organization

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